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App Details

• • Device: Voiceflow AI
  • Category: Conversational AI/Software development
  • Pricing structure: Free for up to 2 assistants forever, Pro for $50/month/editor or $40 paid annually, the Enterprise plan comes with custom pricing. 
  • Company/founders: Voiceflow was founded in 2018 by Braden Ream, Tyler Han, Michael Hood, and Andrew Lawrence.
  • Software requirement: A modern web browser and an internet connection.
  • Competitors: Dialogflow, Rasa, Botmock
  • How they compare to competitors: Voiceflow AI claims to offer a more collaborative and user-friendly conversational assistant design platform than its competitors. It allows you to design, test, and ship chat and voice assistants using a drag-and-drop interface and a single source of truth. It also provides you with features such as AI assist (AI-powered content retrieval and generation), AI freestyle (AI-powered conversation edge case handling), and integrations with various NLU platforms.
  • Use case: Voiceflow AI is perfect for conversational AI teams who want to create and deploy engaging conversational assistants across any channel and use case. It can also be used by anyone who wants to learn new conversational AI skills and technologies.
  • Our Take: Voiceflow is a game changer when it comes to software development. During our review, the development process was seamless. We discovered five areas of strength, the collaborative design feature, rapid prototyping, multi-channel support, neat AI builder, and the Analytics feature. On the other side, the codes for the developed software were not accessible to our developers and we needed to be connected to the internet to use it fully. 
  • Ease of use: 4.5/5.0
  • Support/Documentation: 5.0/5.0
  • Design: 4.5/5.0
  • User Interface: 5.0/5.0

• Our Score: 4.75/5.0

Pros and Cons

Pros:

• A no-code platform for creating conversational apps
• Drag-and-drop interface for easy app creation
• Supports multiple platforms (Alexa, Google Assistant, Web, Mobile)
• Visual and collaborative interface for team collaboration
• Rich set of features for dynamic and complex app behavior
• Comprehensive support and documentation system

Cons:

• Requires an internet connection and browser to use
• No access to app code for customization
• Limited support for platform-specific features
• Some limitations in the customization and intelligence of the app
• Pricing restrictions for advanced features

 

Introduction

Voiceflow is a web-based platform that allows anyone to design, prototype, and launch conversational applications without coding. Voiceflow supports voice and chat applications for platforms like Alexa, Google Assistant, Web, and Mobile. Voiceflow aims to democratize conversational AI and empower creators to build engaging and interactive experiences for their users.

Overview

Voiceflow is a visual and collaborative tool that lets you drag and drop blocks to create conversational flows. You can use variables, logic, functions, and integrations to add dynamic and complex behavior to your app. You can also test and debug your app in real-time using the built-in simulator or the Voiceflow app on your device. Once you are happy with your app, you can publish it to your chosen platform with a few clicks.

Features and Functionalities

Voiceflow has many features and functionalities, making it a powerful and versatile platform for conversational AI. Some of them are:

• Blocks: Voiceflow has a variety of blocks that you can use to create different types of interactions. For example, you can use the Speak block to output text or audio, the Choice block to offer multiple options to the user, the Capture block to collect user input, the API block to connect to external services and many more.

• Variables: You can use variables to store and manipulate data in your app. You can create global variables that are accessible throughout your project or local variables that are specific to a flow or a block. You can also use system variables that provide information about the user or the device.

• Logic: You can use logic blocks to add conditional branching, loops, and calculations to your app. You can use expressions to evaluate conditions and perform operations on variables. You can also use functions to perform common tasks like formatting dates, generating random numbers, or converting units.
• Integrations: You can use integrations to connect your app to external services and APIs. Voiceflow supports integrations with popular platforms like Google Sheets, Airtable, Zapier, Stripe, Twilio, and more. You can also create custom integrations using the Code block or the Webhook block.
• Collaboration: You can collaborate with your team members on Voiceflow using the Team plan. You can invite other users to join your project, assign roles and permissions, chat and comment on your flows, and track changes using version control.

• Analytics: You can use analytics to measure and improve your app’s performance and user engagement. Voiceflow provides analytics tools like Dashbot and Chatbase that let you track metrics like sessions, intents, utterances, errors, retention, and more.

User Experience and Interface

Voiceflow has a user-friendly and intuitive interface that makes it easy to create conversational apps. The interface consists of three main sections:

• The canvas: This is where you design your conversational flows using blocks. You can zoom in and out, pan around, and rearrange blocks using drag and drop. You can also use keyboard shortcuts to speed up your workflow.

• The sidebar: This is where you access the various features and settings of Voiceflow. You can switch between different flows in your project, manage your variables, access integrations, test your app using the simulator, publish your app to your platform, and more.

• The toolbar: This is where you find the basic commands like undo, redo, save, copy, paste, delete, etc.

 

Voiceflow provides a smooth and enjoyable user experience that lets you focus on creating your app without worrying about the technical details. You can easily preview how your app will look and sound on different devices using the simulator or the Voiceflow app. You can also get feedback from other users by sharing your project link or exporting it as a PDF or video.

Integrations and Compatibility

Voiceflow integrates with various platforms and services that enhance its functionality and compatibility. Some of them are:

• Alexa: You can publish your app as an Alexa skill using Voiceflow’s integration with the Alexa Developer Console. You can also import existing skills from Alexa into Voiceflow for editing or enhancement.
• Google Assistant: You can publish your app as a Google Assistant action using Voiceflow’s integration with the Actions Console. You can also import existing actions from Google into Voiceflow for editing or enhancement.
• Web: You can publish your app as a web chatbot using Voiceflow’s integration with Chat Widget. You can embed your chatbot on any website or share it as a link.
• Mobile: You can publish your app as a mobile app using Voiceflow’s integration with FlutterFlow. You can create native iOS and Android apps with voice and chat capabilities using FlutterFlow’s drag-and-drop interface.
• Other integrations: As mentioned earlier, Voiceflow supports integrations with popular platforms like Google Sheets, Airtable, Zapier, Stripe, Twilio, and more. You can also create custom integrations using the Code block or the Webhook block.

Support and Documentation

Voiceflow has a comprehensive and helpful support and documentation system that guides you through every step of creating your app. Some of the resources available are:

• Voiceflow Documentation: This is a detailed and updated documentation that covers every aspect of Voiceflow. You can find tutorials, guides, examples, FAQs, and more.
• Voiceflow Community: This is a vibrant and supportive community of Voiceflow users and experts. You can join the forum, the Discord server, or the Facebook group to ask questions, share feedback, showcase your projects, and more.
• Voiceflow Support (Assistant): This is a dedicated and responsive support team that helps you with any issues or queries you may have. You can contact them via email or chat. 

  

 

Pricing

Voiceflow has a flexible and affordable pricing structure that suits different needs and budgets. You can choose from three plans:

• Free: This plan lets you have up to 2 assistants with 3 editors and unlimited viewers. You can publish your app to Alexa or Google Assistant for free. You also get access to basic integrations and analytics.
• Pro: This plan costs $40/month/editor when billed annually or $50 when billed month-to-month and lets you have unlimited assistants with unlimited viewers and up to 3 editors. You can publish your app to Alexa, Google Assistant, Web, or Mobile. You also get access to advanced integrations and analytics, priority support, and more.
• Enterprise: The price is not stated as you need to contact them for custom pricing. This plan lets you have unlimited assistants and lets you have unlimited editors and viewers with unlimited blocks and collaborators. You can publish your app to Alexa, Google Assistant, Web, or Mobile. You also get access to advanced integrations and analytics, custom domains, SSO (Single Sign-On), priority support, team management features, version control features, white-labeling features, private cloud hosting, dedicated account management, and more.

 

Conclusion

Voiceflow is a powerful and easy-to-use platform that lets you create conversational apps without coding. You can design, prototype, and launch voice and chat applications for various platforms using Voiceflow’s visual and collaborative interface. You can also leverage Voiceflow’s integrations, analytics, support, and documentation to enhance your app’s functionality and performance. Voiceflow is suitable for anyone who wants to create engaging and interactive experiences for their users using conversational AI.